As EV charging networks expand, operators increasingly rely on multiple software platforms to manage their infrastructure. Keeping charger information accessible, diagnosing issues, and coordinating maintenance across these systems can create unnecessary complexity for teams responsible for network performance.
Relion and ChargeLab are addressing this challenge through a new integration that connects charging management with day-to-day operations and maintenance (O&M).
The integration allows fleets and charge point operators (CPOs) using ChargeLab to extend their operational capabilities through Relion, bringing charger diagnostics, issue management, and maintenance coordination into a centralized environment.
Connecting Charging Management with Maintenance Operations
ChargeLab provides the software capabilities to manage EV charging networks, while Relion specializes in the operational processes that keep charging infrastructure performing reliably.
By connecting the two platforms, operators can access charger information and diagnostic data within Relion, investigate issues, and coordinate maintenance activities while continuing to manage their charging network through ChargeLab.
The integration supports several key capabilities:
- Inventory synchronization: Keep charger information synchronized and accessible within Relion for consistent asset visibility.
- OCPP message ingestion: Use charger-level OCPP messages received through available ChargeLab webhooks to support diagnostics and troubleshooting.
- Remote actions: Execute supported charger commands directly from Relion, reducing the need to switch between platforms.
- Centralized maintenance workflows: Track issues, manage work orders, and coordinate interventions alongside chargers connected through other charging management platforms.
Together, these capabilities help operations teams reduce manual coordination, maintain continuity between systems, and move more efficiently from fault detection to resolution.
Supporting More Reliable Charging Experiences
For charging operators, identifying an issue is only the beginning. Resolving it often requires additional diagnostic information, collaboration between stakeholders, and a clear process for taking corrective action.
The Relion and ChargeLab integration helps connect these steps, giving teams access to the operational context they need to investigate faults and manage the work required to resolve them.
“We’re excited to work with Relion because we share the same focus: chargers that work when drivers arrive. Connecting our platforms shortens the time from spotting a fault to getting it fixed, which means more successful sessions for our customers and their drivers.” – Kim Phelan, VP Product & Operations, ChargeLab
This collaboration also supports operators managing infrastructure across different charger manufacturers and software providers. By consolidating operational information and maintenance workflows in Relion, teams can apply more consistent processes across their networks, regardless of the underlying charging management platform.
Making Multi-Platform Operations Easier
As charging infrastructure grows, interoperability between software providers plays an increasingly important role in operational efficiency.
For existing ChargeLab customers, the integration offers a straightforward way to introduce Relion’s specialized O&M capabilities without replacing their current charging management system.
For organizations managing multiple charging platforms, it provides another connection into Relion’s vendor-agnostic operational environment, helping teams reduce platform switching and maintain a more consistent approach to infrastructure maintenance.
The collaboration reflects a shared commitment to making charging infrastructure easier to operate and more dependable for the drivers and fleets that rely on it.
Learn More About the Integration
Interested in connecting ChargeLab with Relion or simplifying operations across your charging network?
Contact us to learn more about the integration and how it can support your operations.
Learn more about ChargeLab.
