Keep your charging network running with operations you can count on
Operate public charging infrastructure with one platform built to connect network monitoring, diagnostics, maintenance, and issue resolution across vendors, sites, and service partners.
Trusted by 300+ charging sites across North America and Europe
The challenge
Keeping chargers available gets harder as your network grows
CPOs are accountable for network reliability and the experience drivers have at the charger.
Behind that experience is an increasingly complex O&M operation. As networks expand across more sites, charger manufacturers, and service partners, every issue can introduce another series of decisions and handoffs.
- Industry Bottlenecks
- An alert doesn’t explain what went wrong or what to do next.
- Different charger manufacturers mean different tools, error codes, and troubleshooting procedures.
- Issues get passed between teams, OEMs, and service partners, slowing down resolution.
- Technicians arrive without the information or parts needed to complete the repair.
- Troubleshooting knowledge gets buried in tickets, documentation, and individual experience.
- Every new site adds more incidents, maintenance work, and operational coordination.
- How Relion resolves it
- Turn charger faults into actionable next steps with diagnostic context and known resolutions.
- Give your team a consistent way to investigate and manage issues across manufacturers.
- Keep ownership, communication, and next steps connected so work moves forward.
- Prepare field teams with the right diagnostics, instructions, and service history before dispatch.
- Make previous fixes and proven procedures available to the people handling the next issue.
- Standardize recurring tasks and automate routine actions to manage growth with less manual effort.
The platform
One operation
One centralized platform
Bring the people, processes, and operational information behind your charging network into one environment.
Network monitoring
Monitor charger status, connectivity, sessions, faults, and network health across your charging infrastructure.
In-depth diagnostics
Give your operations team richer context with charger history, diagnostic information, error codes, and OEM-specific knowledge.
Issue management
Create a consistent operational record for every issue, with clear ownership, status, context, and activity from detection through resolution.
Automated recovery
Automate recovery actions for supported charger issues and reduce unnecessary manual intervention.
Multi-vendor operations
Manage O&M consistently across equipment from different charger manufacturers through one operational environment.
Maintenance & work orders
Coordinate preventative and corrective maintenance, create structured work orders, and connect field activity directly to charger issues.
Runbooks & operational knowledge
Turn troubleshooting procedures, previous resolutions, and operational knowledge into repeatable guidance for operators and technicians.
Operational reporting
Track uptime, MTTR, maintenance performance, utilization, and other operational KPIs from the same platform used to manage the network.
Connected operational layer
A connected operational layer, from detection to resolution
Detect
Identify charger issues
Understand
Investigate the cause
Coordinate
Connect the right people
Resolve
Track work to completion
Improve
Apply operational knowledge
Built to scale
Grow your charging network while keeping operations under control
Improve charger availability
Identify and address operational issues efficiently to keep more chargers available to drivers.
Reduce operational overhead
Spend less time gathering information, switching between systems, and manually coordinating stakeholders.
Control O&M costs
Improve diagnostics and field-service preparation to reduce avoidable dispatches, repeat interventions, and inefficient maintenance activity.
Standardize operations
Create consistent O&M processes across sites, charger manufacturers, internal teams, and external partners.
Customer proof
Build a charging operation drivers can depend on
Public charging reliability is shaped by everything happening behind the charger, from detecting problems and understanding their cause to coordinating the people responsible for getting them resolved.
Relion gives CPOs the operational infrastructure to manage that work consistently as their networks grow.
“In dense urban markets like New York, uptime and charger availability aren’t just important: They’re mission critical. Revel prides itself on best in class uptime and Relion will help us continue to achieve that by proactively identifying issues before they result in outages.”
Paul Suhey
Co-Founder, COO, Revel
Managed O&M services
Keep O&M moving without coordinating every moving part yourself
Relion’s Managed O&M Services combine our platform with a dedicated operations team to help manage the work behind your charging infrastructure.
From proactive monitoring and diagnostics to service coordination, field intervention, and resolution, Relion provides one operational partner to keep the response moving.
Frequently asked questions
Can Relion manage chargers from multiple manufacturers?
Yes. Relion is hardware agnostic and provides a consistent operational environment for managing O&M across multi-vendor charging networks.
How does Relion help CPOs improve charger reliability?
Relion connects monitoring with diagnostics, issue management, maintenance workflows, work orders, and operational knowledge so teams can manage issues efficiently from detection through resolution.
Can Relion coordinate external service providers?
Yes. Relion allows CPOs to assign and track work across internal teams, OEMs, service providers, and technicians while keeping communication and operational context connected to the issue.
Does Relion replace my existing CSMS?
Relion is purpose-built for O&M and can work alongside the systems already supporting your charging network. It provides a centralized operational layer for managing charger health, diagnostics, issues, maintenance, and resolution.
Can Relion support preventative maintenance?
Yes. Teams can manage scheduled and preventative work alongside issue-driven maintenance, providing a centralized record of operational activity across chargers and sites.
Does Relion provide Managed O&M Services?
Yes. CPOs can use Relion’s software independently or augment their operations with Managed O&M Services for additional monitoring, diagnostics, service coordination, and field-service support.
