Deliver reliable charging operations for every customer you support
Relion helps EV charging service providers standardize operations, improve technician efficiency, and deliver reliable charging support across customers, sites, and charger manufacturers, all through one end-to-end platform.
Trusted by 300+ charging sites across North America and Europe
The challenge
Delivering great O&M gets harder as your customer base grows
Service providers are responsible for keeping charging infrastructure running across a growing mix of customers, locations, equipment, and service requirements
- Industry Bottlenecks
- Every customer brings different equipment, service expectations, and operational processes.
- Technicians spend valuable time gathering information before they can start troubleshooting.
- Coordinating dispatch, responsibilities, and follow-ups across teams creates unnecessary delays.
- Customer updates and SLA reporting consume hours of administrative work.
- Growing your customer portfolio puts pressure on resources, response capacity, and margins.
- How Relion resolves it
- Deliver a consistent service experience across customers, sites, and charger manufacturers.
- Equip field teams with the context they need to arrive prepared and work efficiently.
- Keep everyone aligned on responsibilities, progress, and the next action required.
- Make service performance easier to demonstrate with accessible, consistent operational records.
- Build repeatable service processes that help your team take on more work efficiently.
One centralized platform
Exactly what service providers need to deliver excellent O&M
Bring the people, processes, and operational information behind your charging network into one environment.
Multi-customer operations
Manage charging infrastructure across multiple customers and environments from one centralized platform.
Multi-vendor charger management
Support mixed charger environments while maintaining consistent workflows.
Enriched work orders
Combine issue details, diagnostics, charger context, site information, and operational history to help teams resolve issues faster.
Diagnostics
Move beyond simple fault notifications. Help teams understand what happened, why it happened, and what action should happen next.
Dispatch & field coordination
Connect operational teams with technicians and service partners through structured workflows that improve accountability and reduce back-and-forth communication.
SLA & performance management
Track service performance and response times across customers, sites, and teams. Provide greater transparency into how your operation is performing.
Customer reporting
Deliver clearer operational updates without spending hours compiling information manually. Create consistent reports that demonstrate service quality and operational performance.
Connected operational layer
Relion operationalizes the way your team delivers service
Finding the issue
Understanding the cause
Assigning the right resource
Providing the right context
Completing the repair
Reporting back to the customer
Business outcomes
Build a service operation that scales
Relion helps O&M service providers:
Support more customers
Expand your service capacity without adding unnecessary operational overhead.
Improve technician efficiency
Give field teams the context they need before arriving on site.
Deliver more consistent service
Standardize processes across customers, equipment, and teams.
Reduce administrative work
Replace fragmented coordination with structured operational workflows.
Strengthen customer relationships
Provide transparency and confidence through better reporting and accountability.
Improve service margins
Reduce wasted time, repeat interventions, and inefficient processes.
Customer proof
How Malco scaled charging operations with Relion
As an EV charging service provider supporting a growing portfolio of customers and charger brands, Malco needed a more efficient way to manage operational data, diagnostics, and reporting.
With Relion, Malco centralized charger information, improved diagnostics confidence, and created a clearer operational workflow across its service operations.
The result:
- Less time spent searching across systems
- Better operational visibility
- More consistent diagnostics
- Increased response capacity
“This partnership with Relion marks a strategic milestone for us: it will allow us to reach a new level in operational reliability and infrastructure performance.”
Marc-André Bellemare
President, Malco
Ecosystem & integrations
Work with the systems your customers already use
Charging operations rarely happen in isolation.
Relion is designed to connect with the broader EV charging ecosystem, helping service providers manage operations across charger manufacturers, networks, and existing workflows.
Frequently asked questions
Can Relion support multiple customers?
Yes. Relion is designed for service providers managing charging infrastructure across multiple customers, sites, and operational environments.
Can Relion support different charger manufacturers?
Yes. Relion is vendor agnostic and helps service providers manage mixed charger environments through one operational platform.
How does Relion help technicians?
Relion provides technicians with richer work orders that include diagnostics, charger knowledge, and site information to support more efficient interventions.
Does Relion replace our existing ticketing system?
Relion is purpose-built for EV charging O&M workflows and can complement existing systems by providing charging-specific operational context and coordination.
Can Relion help us scale our O&M services?
Yes. Relion helps service providers standardize workflows, improve visibility, and support larger customer portfolios without relying on manual processes.
