O&M solutions for EV charging infrastructure
We’ll manage your EV charger operation & maintenance, so you can focus on growing your business.
Trusted by 300+ charging sites across North America and Europe
Operational frictions
The day-to-day realities of running charging infrastructure
Relion’s managed O&M service takes on the operational work of keeping a charging network running: monitoring, diagnostics, dispatch, and field service, under a single point of accountability. You keep visibility into what’s happening across your sites, without carrying the day-to-day burden of making it happen.
Silent Outages
A charger goes offline and nobody notices until a driver reports it.
Impact: Brand damage & lost revenue hours
Depot Disruption
A fleet vehicle doesn’t charge overnight, and the morning route is short a van.
Impact: Missed delivery runs & driver overtime
Supply Chain Bottlenecks
A part that should take a day to source takes two weeks.
Impact: Prolonged outages.
Fragmented Service History
Three different technicians, three different response times, no shared record.
Impact: Duplicate diagnostic billing & guesswork
Accidental Dispatching Teams
Someone on your team becomes the de facto dispatcher, coordinating repairs instead of doing their actual job.
Impact: High internal personnel drag and distraction from core company goals
Engineered operations
Managed O&M, built to absorb that complexity.
You focus on your business.
We’ll handle charging operations.
Single point of
accountability
Keeping a charging network running: monitoring, diagnostics, dispatch, and field service, under a single point of accountability.
Full operational absorption
Hardware-agnostics
by design
Relion is vendor-agnostic by design, so a mixed fleet of chargers from different manufacturers is managed from one platform.
Seamless legacy & multi-OEM coexistence
System architecture
End-to-end operational pipeline
Chargers & depot sensors
OCPP-connected chargers and site sensors across every depot.
Multi-vendor ingestion
Relion platform
Vendor-agnostic API layer normalizes sessions, faults and telemetry.
Continuous 24/7 monitoring
Technician network
Auto-dispatch, pre-positioned
parts, strict SLA enforcement
Certified field teams
Operator console
Timely metrics, SLA status,
audit logs, complete peace of mind
Full network transparency
Methodology
How it works
Four distinct operational anchors designed to systematically transition you from reactive firefighting to well-managed operations.
STEP 01
Bring your own service providers, or use ours
Keep working with technicians you already trust. We onboard them into the platform and hold them to the same SLAs as our own network. Prefer not to manage vendor relationships directly? We connect you to a vetted network of EV charger technicians.
Flexible vendor integration
STEP 02
Define SLAs and spare parts coverage upfront
Response times, escalation paths, and spare parts management are agreed before anything breaks. Parts are positioned ahead of failures, not sourced after.
Proactive staging, zero delays
STEP 03
Configure your network for proactive monitoring
Sites, contacts, chargers, and providers are set up in the O&M platform, giving you one view across your network regardless of hardware brand. Issues are flagged as they happen, not discovered after a complaint.
Real-time automated fault triage
STEP 04
Field interventions handled end-to-end
When an issue is confirmed, it’s routed to the right technician automatically, with diagnostics and parts information attached. You get visibility into resolution, not the work of managing it.
Autonomous field logistics
Frequently asked questions
What is included in Relion’s Managed O&M Services?
Relion helps you manage the day-to-day operations and maintenance of your EV charging infrastructure. Our services combine network monitoring, issue detection, diagnostics, troubleshooting, maintenance coordination, and performance reporting, all supported by the Relion O&M platform.
How does Relion handle charger issues and downtime?
When an issue is detected, Relion helps investigate the cause, identify the appropriate next steps, and coordinate resolution. This includes remote troubleshooting, working with equipment manufacturers, and organizing field interventions when needed. Every step is tracked through the Relion platform for greater visibility and accountability.
Can Relion manage charging infrastructure from different manufacturers?
Yes. Relion’s vendor-agnostic approach supports charging networks with equipment from multiple manufacturers. This allows operators to manage issues, maintenance activities, and operational performance through a consistent process across their infrastructure.
Does Relion coordinate on-site maintenance and repairs?
Yes. Relion helps coordinate field service activities with technicians, service providers, and equipment manufacturers. From sharing diagnostic information to tracking work orders and repair progress, we help ensure the right people have the information they need to resolve issues efficiently.
Can we use Relion’s Managed O&M Services alongside our existing service providers?
Yes. Relion can work with your existing maintenance partners and internal teams. Our platform provides a shared operational environment to coordinate responsibilities, track interventions, and maintain visibility across everyone involved in keeping your infrastructure running.
How much visibility will we have into our charging operations?
You’ll have access to the Relion O&M platform, providing visibility into charger status, issues, maintenance activities, work orders, and operational performance. You can follow what’s happening across your network, understand how issues are being handled, and access the data needed to evaluate performance.
Next steps
Talk to us about your network
If you want to know what managed O&M would look like for your specific sites and hardware, the next step is a conversation, not a demo script.
What happen after you reach out
Infrastructure discovery
We ask about your current setup and where things tend to break down.
Operational mapping
We map how the platform, SLAs, and technician network would apply to your network specifically.
Transition strategy
You decide what to hand off and what to keep, a phased rollout or a full transition.
