Papillons operates high-utilization DC fast charging infrastructure, including charging sites where uptime is critical to both driver experience and site performance.
As charging infrastructure scales, operational fragmentation becomes harder to manage: multiple OEMs, disconnected systems, manual coordination, and limited visibility into overall network performance.
Relion provides Papillons with a centralized operational platform for monitoring, diagnostics, maintenance coordination, and performance management across its multi-vendor charging infrastructure.
Scaling Charging Operations Without Increasing Complexity
As Papillons expanded its charging operations, maintaining a clear operational picture across multiple charger manufacturers and service workflows became increasingly important.
Operational teams needed a more centralized and scalable way to:
- Monitor network performance
- Investigate charger and session-level issues
- Coordinate with internal and external service providers
- Track uptime, operational KPIs, and OPEX metrics
- Reduce operational blind spots across systems and workflows
Instead of managing operations across individual OEM portals, spreadsheets, and communication threads, Papillons now operates from a single operational view.
With Relion, Papillons gains:
- Centralized visibility across its charging infrastructure
- Faster diagnostics and remote investigation capabilities
- Customizable operational checks and monitoring
- Improved coordination across service providers
- Clearer tracking of network usage and operational performance
The goal is straightforward: improve operational efficiency while maintaining reliable charging experiences as the network continues to grow.
Built for Multi-Vendor Charging Networks
Papillons operates within a multi-OEM charging environment, which corresponds perfectly with their philosophy: “The right charging solution in the right place.”
Relion’s vendor-agnostic platform allows operators to manage charging infrastructure across different charger manufacturers through a single operational interface, helping simplify maintenance operations and reduce fragmentation across day-to-day workflows.
For high-usage DC fast charging environments, operational responsiveness matters. Downtime directly impacts charger availability, driver trust, revenue generation, and the transition to electric mobility in general
Relion helps operators move faster through:
- Centralized diagnostics and operational visibility
- Remote charger and charging session investigation
- Coordinated maintenance workflows
- Performance and operational reporting
- A unified operational experience across vendors and service providers
A Shift Toward Operational Maturity
As the EV charging industry matures, operators are increasingly prioritizing operational scalability alongside deployment growth.
Networks can no longer rely on disconnected tools and manual coordination to maintain uptime across critical infrastructure.
Papillons and Relion share a practical approach centered on operational efficiency, and dependable charging operations at scale.
“At Papillons Infrastructure Nature, we believe that operational reliability is the foundation of accessible and sustainable electric mobility. By choosing Relion as our operations and maintenance partner, we are equipping ourselves to grow our network with confidence, without compromising the quality of the charging experience our users deserve. It is by building robust operations today that we are truly accelerating the energy transition of tomorrow.” — Pierre Lussier, President and CEO, Papillons Infrastructure Nature
“This collaboration exemplifies one of Relion’s core values: enabling charging infrastructure operators to expand their networks efficiently and with confidence. We are proud to support Papillons Infrastructure Nature as it grows and to become the go-to partner for operations and maintenance within the Canadian ecosystem.” — Benoit Lacroix, Co-Founder and CEO, Relion
The next phase of EV charging growth won’t be defined by deployment alone. It will be defined by how reliably networks operate at scale.
Papillons and Relion are building toward that reality together.
