O&M solutions for EV charging infrastructure
We’ll manage your EV charger operation & maintenance, so you can focus on growing your business.
Trusted by 300+ charging sites across North America
Operational frictions
The day-to-day realities of running charging infrastructure
Relion’s managed O&M service takes on the operational work of keeping a charging network running: monitoring, diagnostics, dispatch, and field service, under a single point of accountability. You keep visibility into what’s happening across your sites, without carrying the day-to-day burden of making it happen.
Silent Outages
A charger goes offline and nobody notices until a driver reports it.
Impact: Brand damage & lost revenue hours
Depot Disruption
A fleet vehicle doesn’t charge overnight, and the morning route is short a van.
Impact: Missed delivery runs & driver overtime
Supply Chain Bottlenecks
A part that should take a day to source takes two weeks.
Impact: Prolonged outages.
Fragmented Service History
Three different technicians, three different response times, no shared record.
Impact: Duplicate diagnostic billing & guesswork
Accidental Dispatching Teams
Someone on your team becomes the de facto dispatcher, coordinating repairs instead of doing their actual job.
Impact: High internal personnel drag and distraction from core company goals
Engineered operations
Managed O&M, built to absorb that complexity.
You focus on your business.
We’ll handle charging operations.
Single point of
Accountability
Keeping a charging network running: monitoring, diagnostics, dispatch, and field service, under a single point of accountability.
Full operational absorption
Hardware-agnostics
by core
Relion is vendor-agnostic by design, so a mixed fleet of chargers from different manufacturers is managed from one platform
Seamless legacy & multi-OEM coexistence
System architecture
End-to-End Operational Pipeline
INPUT LAYER
Chargers & Depot Sensors
OCPP-connected chargers and site sensors across every depot.
Multi-Vendor Ingestion
INPUT LAYER
Relion Platform
Vendor-agnostic API layer normalizes sessions, faults and telemetry.
Continuous 24/7 Monitoring
INPUT LAYER
Technician Network
Auto-Dispatch, Pre-Positioned
Parts, Strict SLA Enforcement
Certified Field Crews
INPUT LAYER
Operator Console
Real-Time Metrics, SLA Status,
Audit Logs, Complete Peace of Mind
Full Network Transparency
Methodology
How it works
Four distinct operational anchors designed to systematically transition you from reactive firefighting to managed resilience.
STEP 01
Bring your own service providers, or use ours
Keep working with technicians you already trust. We onboard them into the platform and hold them to the same SLAs as our own network. Prefer not to manage vendor relationships directly? We connect you to a vetted network of EV charger technicians.
Flexible vendor integration
STEP 02
Define SLAs and spare parts coverage upfront
Response times, escalation paths, and spare parts management are agreed before anything breaks. Parts are positioned ahead of failures, not sourced after.
Proactive staging, zero delays
STEP 03
Configure your network for proactive monitoring
Sites, contacts, chargers, and providers are set up in the O&M platform, giving you one view across your network regardless of hardware brand. Issues are flagged as they happen, not discovered after a complaint.
Real-time automated fault triage
STEP 04
Field interventions handled end-to-end
When an issue is confirmed, it’s routed to the right technician automatically, with diagnostics and parts information attached. You get visibility into resolution, not the work of managing it.
Autonomous field logistics
Customer Proof
Trusted by the teams keeping charging networks running
Relion helps charging operators detect issues sooner, resolve them faster, and maintain reliable infrastructure through a centralized operational platform built for scale.
“This partnership with Relion marks a strategic milestone for us: it will allow us to reach a new level in operational reliability and infrastructure performance.”
Paul Suhey
Co-Founder, COO, Revel
Answering the questions
before they stop you
How much does Managed O&M actually cost?
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Can we start small and scale up?
Yes. Many customers start with a subset of sites or a single service tier (like monitoring and alerting) and expand into full field-service coverage once they see the platform in action. You don’t have to hand over your entire network on day one.
Does this only work with certain charger brands?
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What actually happens when a charger goes down at 2 AM?
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What SLA response times can we expect?
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Does Relion replace our existing fleet management system?
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Next Steps
Talk to us about your network
If you want to know what managed O&M would look like for your specific sites and hardware, the next step is a conversation, not a demo script.
What happen after you reach out
Infrastructure Discovery
We ask about your current setup and where things tend to break down.
Operational Mapping
We map how the platform, SLAs, and technician network would apply to your network specifically.
Transition Strategy
You decide what to hand off and what to keep, a phased rollout or a full transition.
Knowledge center
Stay Plugged In
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Relion and Malco Launch Collaborative Project to Improve EV Fleet Charging Operations Across Québec
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Papillons Infrastructure Nature Selects Relion to Scale Reliable EV Charging Operations Across Canada
