Operating in a dense, high-utilization environment like New York requires more than chargers on the ground. It requires tools that ensure uptime, simplify field operations, and give operators full visibility across their network. That’s what Relion delivers, and Revel is already putting it to work.
“Revel’s demanding operations and sophisticated network operations team embody the ideal application of Relion’s platform. By unifying every O&M process under one roof, we deliver the visibility and control CPOs need to provide outstanding driver experiences and scale their networks with confidence. We are thrilled by this opportunity to collaborate with a prominent CPO to advance EV charging O&M technologies and best practices.” – Benoit Lacroix, Co-Founder, CEO, Relion
Why Revel chose Relion
As a Charge Point Operator (CPO), Revel needed a solution that goes beyond basic monitoring and fragmented portals. With Relion, Revel now has a single O&M platform that:
- Better Detects and diagnoses issues: identifying root causes quickly so problems are fixed with greater efficiency.
- Streamlines work order management: enabling managers to assign tasks with clear instructions and SLAs, while service providers can track interventions and parts in one place.
- Brings parts and activity tracking under control: centralise all information to manage cost and the equipment lifecycle.
- Simplifies reporting: turning what used to be a manual, time-consuming process into instant insights on uptime, SCAR, MTTR, and maintenance costs.
- Supports growth with always-on monitoring: scaling operations while minimizing downtime.
“In dense urban markets like New York, uptime and charger availability aren’t just important: They’re mission critical. Revel prides itself on best in class uptime and Relion will help us continue to achieve that by proactively identifying issues before they result in outages.” – Paul Suhey, Co-Founder, COO, Revel
Why this matters in New York City
Revel operates a major EV charging network in New York, serving residents and fleets. In a market where demand is constant and downtime isn’t an option, Relion gives Revel the tools and visibility to deliver reliable charging at scale.
This partnership also establishes Relion’s footprint in New York City, proving that our platform delivers value in one of the toughest and most complex EV charging markets in North America.
A modern approach to O&M
Together, Revel and Relion are showing how a modern, integrated and agnostic O&M platform can simplify operations, reduce costs, and improve reliability for Charge Point Operators, not in the distant future, right now.
