This collaborative effort combines Malco’s hands-on expertise in engineering, installation, and field service with Relion’s integrated software foundation for real-time charger monitoring, diagnostics, and resolution, enabling a more scalable, transparent, and reliable service model for customers.
In a fast-growing market, charging is more than simply infrastructure, it’s a mission-critical service. But with incomplete and delayed information scattered across disconnected portals, Service Providers can’t operate at scale without the right systems. They need to leverage their resources and expertise with full control and visibility, clear diagnostics, and structured workflows. This is what Relion’s platform delivers, and why we’ve teamed up to bring it to the forefront.
“Maintaining and operating a reliable charging network is one of the real challenges of transport electrification. This partnership with Relion marks a strategic milestone for us: it will allow us to reach a new level in operational reliability and infrastructure performance. We’re proud to bring our expertise into synergy with a platform designed around the real needs of operators and customers — fair, tailored, and resolutely effective.” — Marc-André Bellemare, President, Malco – Solutions de recharge
By embedding Relion’s platform into Malco’s offering, we can now deliver:
- Proactive, always-on monitoring with intelligent issue detection, no more blind spots.
- Remote diagnostics and intervention to fix problems faster and reduce site disruptions.
- Multi-brand, multi-site support in an all in one streamlined interface.
- Hands-on, transparent maintenance powered by a centralized platform, giving customers full visibility and confidence.
This business model evolution means customers get the benefit of full-service O&M, without the software replacement costs, disjointed OEM logins, or siloed support that used to define post-installation service.
“At Relion, we often say our heads are in the clouds, but our boots are on the ground.
That’s because we’re committed to understanding the real-world challenges our customers face and equipping their operations managers and field teams with purpose-built tools.
This partnership brings that vision to life, combining deep operational insight, cutting-edge technology, and a shared drive to support the people who rely on EV infrastructure to keep running.” — Benoit Lacroix, Co-Founder & CEO, Relion
Together, we’re enabling a modern approach to EV charging services, one that empowers service providers to own the full customer experience, deliver reliable uptime, and scale their operations with confidence.
See how well it works for your network.
Contact Malco or connect with the Relion sales team to get started.
