Ready to unify your operations?
Download the Case Study Now
Instantly access the full length case study by filling out the form below.
Reliability at Scale: How Malco Delivers Reliable Charging with Relion
Malco faced the same challenges many service providers do: too many systems, missed overnight sessions, noisy alerts, and time lost on reports. With Relion, they optimized their operations into a single, clear, and reliable workflow.
Relion allows us to centralise all of the data, calls and information we have on chargers of all brands, which means we can be confident in our diagnostics, solutions, and increase our response volume.
Marc-André Bellemare
Président, Malco – Solution de recharge
Dependable charging infrastructure, made easy.
Relion is your end-to-end EV charging infrastructure O&M solution, ensuring seamless electric vehicle charging station monitoring and maintenance, from problem detection to resolution.
Key benefits
Why choose an O&M platform for your EV charging infrastructure?
Multi-Network & Multi-Brand Support
Manage chargers from different OEMs and networks in one unified platform, without switching between portals.
Proactive Alerts & Diagnostics
Get ahead of problems with intelligent alerts and root-cause diagnostics that cut wasted truck rolls.
Centralized Ticketing
Replace scattered emails and calls with structured tickets that improve traceability and accountability.
Frequently asked questions
What exactly is Relion?
Relion is your end-to-end EV charging infrastructure O&M solution, ensuring seamless electric vehicle charging station monitoring and maintenance, from problem detection to resolution.
What does Relion do?
We provide an operation and maintenance platform and managed service to tackle the complex challenges of EV infrastructure, focusing on the user and combining determination and humility. When we say ‘end-to-end solution‘, we truly mean it—we don’t stop working until we resolve every issue completely.
The platform is completely hardware agnostic as it leverages standard communication protocols.
Which industries does Relion serve?
We provide tailored EV charging solutions for every industry: public EV charging stations, EV fleets, service providers, EVSE manufacturers (OEMs), multi-unit residential buildings (MURBs), and workplace EV charging stations.
Keep track with real-time insights and updates on your charging network’s health and issue management.
What are the key benefits of Relion’s operation and maintenance platform?
- Seamless processes with end-to-end EV charging station management software.
- Manage multi-vendor EV charging infrastructure with one charging management platform.
- Gain full visibility and control over your network’s operations.
- Proactive EV charger monitoring to detect and prevent issues
- Enhanced EV charging network collaboration with clear accountability.
- Automated EV charger issue resolution with streamlined workflows.
What are the key benefits of Relion’s operation and maintenance managed service?
From proactive monitoring and diagnostics to rapid issue resolution and expert field interventions, we handle everything so you can focus on other aspects of your business.
- We recommend trusted EV charger service providers from our network or onboard your preferred vendors.
- We define your SLAs and optimize spare parts management based on your EV charging infrastructure needs.
- We configure sites, contacts, EV chargers, and service providers in our O&M platform, ready for proactive monitoring and maintenance.
Charger owners, operators, and technicians collaborate on issue resolution with a unified view and task assignments.