Relion was founded in 2023 with a clear mission: help operators keep charging infrastructure reliably operational at scale. As networks grow larger and more mission-critical, reliability can no longer be addressed through ad-hoc monitoring tools, manual workflows, or reactive field work. It requires dedicated operations and maintenance (O&M) infrastructure.

Relion is purpose-built for this reality. It is a hardware-agnostic, end-to-end O&M system designed specifically for EV charging operations. It covers the full lifecycle of an issue, from detection and diagnostics to resolution, work orders, and parts management, within a single, unified environment. By ingesting and normalizing data from multiple charger manufacturers and systems, Relion enables operators to move from fragmented signals to clear, actionable diagnostics that teams can actually use.

Arthur also clarifies Relion’s role in the broader EV software ecosystem. Relion is not a replacement for Charge Point Management Systems (CSMS). CSMS platforms are essential for driver-facing functionality: maps, sessions, payments, and user experience. Relion complements them by focusing on what happens behind the scenes, issue management, maintenance workflows, service coordination, performance metrics, and operational accountability.

This complementary approach is already being used in real-world, high-utilization networks. For example, Revel, a fast-growing public charging operator in New York, runs a CSMS for customer-facing needs while relying on Relion as its O&M system to support its Network Operations Center (NOC) and scale reliably. For Revel, every charger outage represents lost revenue, making structured, proactive O&M essential.

Arthur also highlights how Relion supports different operator profiles across the industry:

• Fleet operators, where charger reliability directly impacts daily operations, from school buses to delivery fleets
• Public charging operators, where uptime and performance are tied to revenue and customer trust
• Service providers, such as installation and maintenance companies, who use Relion to deliver proactive, technology-enabled O&M services to their customers

Across all of these use cases, Relion’s approach is the same: listen closely to operators, prioritize what truly matters in day-to-day operations, and deliver capabilities incrementally, feature by feature, that make O&M more reliable, repeatable, and scalable.

This conversation offers a clear look at how Relion is helping the industry move beyond reactive fixes toward structured, dependable operations, and why O&M has become a defining layer of modern EV charging infrastructure.