Charger reliability is essential for public charging networks, directly influencing user satisfaction, charging revenue, and EV adoption rates. Maintaining high uptime is challenging due to the complexity of managing diverse hardware, addressing technical faults promptly, and coordinating repairs across multiple locations. Many operators depend on manufacturer warranties or fragmented tools, which lack the efficiency and scalability required for growing networks. Relion’s O&M platform provides an all-in-one solution that empowers operators to streamline operations, reduce costs, and deliver a seamless charging experience. By fostering trust and reliability, Relion supports the expansion of electric mobility infrastructure and drives sustainable growth.

Charger reliability is mission-critical for commercial EV fleets, directly affecting operational efficiency, delivery timelines, and cost management. Downtime can disrupt schedules, increase expenses, and undermine driver engagement. Managing diverse charging infrastructure, resolving technical issues quickly, and ensuring charger availability across multiple depots present significant challenges for fleet operators. Relion’s O&M platform offers a comprehensive solution that enables efficient issue resolution, seamless repair coordination, lifecycle management, and standardization of processes across entire operations. By reducing operational complexity and maximizing charger uptime, Relion empowers fleet operators to maintain smooth operations, lower costs, and meet sustainability goals, supporting the transition to electric mobility in commercial transportation.

Service providers play a vital role in managing charging infrastructure on behalf of network operators and fleet managers, often delivering turnkey solutions under strict service level agreements (SLAs). Balancing the needs of diverse customers across multiple segments, locations, and EVSE vendors is both complex and resource-intensive. Relion’s O&M platform streamlines this process by centralizing operations and providing efficient workflows for diagnostics and repairs. Its vendor-agnostic capabilities enable seamless management of mixed charger hardware. With enriched work orders that include diagnostics, a charger knowledge base, and site information, Relion empowers service providers to deliver reliable, cost-effective, and efficient dispatches.

Charger manufacturers face significant challenges in providing reliable warranty support and extended services to their customers. Ensuring charger uptime and resolving issues promptly is crucial to protecting brand reputation and maintaining customer satisfaction. However, managing diagnostics, effectively communicating resolution status, coordinating field repairs, and handling diverse customer needs can strain resources and escalate costs. Relion’s O&M platform equips manufacturers with a powerful customer support tool, offering proactive monitoring and streamlined workflows for diagnostics and repair coordination. By delivering a unified view of product health and issue management, Relion enhances trust, reduces operational complexity, and strengthens manufacturers’ competitive edge in the EV charging market.

Real estate service providers managing charging infrastructure for Multi-Unit Residential Buildings (MURBs) face unique challenges. Ensuring equipment availability for residents across multiple properties is essential, but these providers often lack technical expertise or dedicated operations teams. They need simple, effective tools to monitor charger health, receive resolution guidance, and dispatch technicians for quick fixes or replacements with minimal effort. Relion’s O&M platform offers intuitive visibility into charger performance, automated issue diagnosis, and one-click workflows for service dispatch. By streamlining maintenance and reducing complexity, Relion enables MURB service providers to efficiently meet resident needs while focusing on their core responsibilities.

Workplace charging infrastructure requires consistent availability to support employees and visitors while minimizing operational burdens for facility managers. These managers often have limited technical expertise and lack dedicated operations teams, focusing instead on their core responsibilities. They need tools that provide clear visibility into charger health, automated resolution recommendations, and simple workflows for quick fixes or equipment replacements. Relion’s O&M platform simplifies workplace charging management by offering intuitive performance monitoring, proactive issue identification, and one-click technician dispatch. With its vendor-agnostic capabilities and streamlined processes, Relion enables workplace managers to maintain reliable charging services effortlessly, ensuring employee satisfaction and operational efficiency.