The conversation breaks down the real barriers to uptime: fragmented systems, interoperability gaps, blind spots between CSMS tools and field operations, and why true reliability is ultimately an orchestration problem, not a hardware one. They explore how CPOs, fleets, and service providers can align around a single operational source of truth to turn complexity into flow.

Inside this Episode

• Benoit’s journey from electrifying heavy-duty trucks to founding Relion
• How early lessons in remote diagnostics and telematics shaped Relion’s approach
• Why EV charging reliability is a systems problem, not a hardware problem
• The limits of standards like OCPP and what it takes to stay hardware-agnostic
• Filling the gap between CSMS tools and real-world operations workflows
• How Relion unifies operators, manufacturers, and service providers around issue resolution
• Improving first-time fix rates through better triage, SOPs, and work order automation
• Where Relion drives the most impact: public charging, curbside L2, fleets, and managed services
• Why visibility, control, and faster time-to-resolution matter more than uptime promises
• The role of automation and AI in diagnostics, focused on quality over noise Relion’s growth trajectory across Canada and the U.S.